Refund policy
Effective date: 9/1/26
We want you to be happy with your order from Kenji López-Alt Shop. This policy explains how returns, exchanges, and refunds work.
1. Return Window
You may request a return or exchange within 28 days of the delivery date, provided the item is unused, unopened (for consumables), and in its original packaging, as provided further below.
Items that arrive damaged, defective, or misprinted are replaced free of charge or refunded, depending on your preference. To initiate a replacement or refund, please send a photo of the full item with your order number to shop@kenjilopezalt.com within 28 days of delivery. Please do not ship any items back unless we ask you to.
We’re unable to take items back because you changed your mind. If you ordered the wrong size, email us and we’ll see what we can do. Please note: We cannot ensure size exchanges as it includes printing a new item on demand. Checking the size chart on the product page is the surest way to get it right the first time.
In either case, please get in touch with us within 28 days of delivery (or within 28 days of the estimated delivery date if the package never arrived). After this window, we’ll be unable to initiate a return or refund.
Please note: This policy only applies to orders placed directly from our shop and fulfilled by our partner, Printful. For orders placed via a partner’s shop (i.e., Our Place, Vonhelmick, etc.), please refer to their respective policies.
2. Non-Returnable Items
Gift cards.
Perishable or food items, unless received damaged or defective.
Final sale or clearance items, as marked at checkout.
3. How to Start a Return
Contact us at shop@kenjilopezalt.com with your order number and a description of the problem. If the item arrived damaged or misprinted, include a photo showing the whole item. We'll take it from there.
While completing a return or exchange, please do not ship anything back unless we ask you to.
Please note: All returns or exchanges must be initiated within 28 days of delivery (or within 28 days of the estimated delivery date if the package never arrived). After this window, we’ll be unable to initiate a return, refund, or exchange.
4. Refunds
Once we receive and inspect your return request, we will notify you of the approval status. Approved refunds are issued to your original payment method within 10 business days. Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us at shop@kenjilopezalt.com within 28 days of delivery with photos of the item and packaging, and we will arrange a replacement, exchange, or refund at no additional cost to you.
6. International Returns
International customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect. Customs duties and taxes paid on the original order are generally non-refundable by us and may need to be claimed through your local customs authority.
7. Contact Us
Questions about a return can be sent to shop@kenjilopezalt.com.